Adopt AI without starting a transformation programme larger than the problem.
Cytria helps SMEs improve one workflow at a time through controlled systems with Swiss governance, clear data boundaries and explicit human responsibility.
No internal documents required for the first conversation.
Recognisable SME situations
“We do not have a dedicated AI team or unlimited IT resources.”
“Employees are already experimenting with public AI tools informally.”
“One repetitive process consumes too much time and team energy.”
“Important operational knowledge depends heavily on a few key people.”
“We want to know whether a use case is worth pursuing before buying software.”
“We need predictable scope, cost and clear responsibilities.”
“We want a system we can understand, operate and eventually internalise.”
Best first workflows for SMEs
We recommend starting with fixed, generic workflows that fit most small teams — not sector-specific ones, since your business may span retail, services, trades or light industry.
1. Internal knowledge retrieval
Input: Procedures, product information, past client correspondence.
AI action: Semantic search and contextual question answering.
Human review: Staff verifies answers before use.
Traceability: Citations point to the source document.
Exclusion: No autonomous client communication.
2. Order and intake processing
Input: Incoming orders, forms, emails.
AI action: Extract and structure fields into your system of record.
Human review: Staff confirms before posting.
Traceability: Low-confidence extractions flagged for review.
Exclusion: No automatic invoicing or shipping without approval.
3. Document drafting support
Input: Templates plus case-specific details.
AI action: Draft a first-version quote, proposal or response.
Human review: Owner or manager edits and approves.
Traceability: Revision history between draft and final.
Exclusion: Nothing is sent externally without sign-off.
4. Recurring inquiry triage
Input: Incoming customer or supplier emails.
AI action: Classify and route to the right person.
Human review: Recipient handles the actual reply.
Traceability: Routing log retained.
Exclusion: No autonomous replies sent to customers.
What remains with your team
Cytria does not automate judgment calls. The following stay with you:
- Final decisions on client-facing commitments and pricing exceptions.
- Interpretation of non-standard requests and contract terms.
- Final sign-off before anything leaves the building — an email, a quote, a filed document.
- Whether a flagged case gets escalated or proceeds as is.
Direct access, not a support queue
You work directly with Enrico Bartolotti from diagnosis through deployment.
Enrico Bartolotti founded Cytria Sàrl in Geneva after more than twenty years designing and operating computing infrastructures for regulated Swiss industries. He has led operations, digital transformation programs and business development projects across finance, manufacturing and professional services. An alumnus of IMD Business School and the New York Institute of Technology, he began his career at CERN before spending nearly a decade with Reuters.
Direct Contact & Engagement
We work on an engagement basis with clear fixed scopes. No junior handoffs, no generic helpdesks, and no cloud-vendor lock-in.
Cytria Sàrl · Chemin de la Florence 10 · 1208 Geneva
CHE-378.854.076 · contact@cytria.com
How Diagnose, Deploy and Operate apply to SMEs
Diagnose
- Identify one priority workflow and map current execution.
- Clarify the data perimeter and confidentiality requirements.
- Define essential human validation checkpoints.
- Assess team readiness to avoid premature software procurement.
Deploy
- Test the selected workflow through a fixed-scope Proof Sprint.
- Implement explicit access controls and logging.
- Prepare users and conduct operator handover.
- Document system procedures and exit pathways.
Operate
- Maintain system performance and monitor updates.
- Onboard new team members seamlessly.
- Conduct adoption reviews and refresher training sessions.
- Prepare progressive internalisation of system management.
Discuss your SME's operational AI roadmap
Explain your recurring process challenges or internal bottlenecks. No internal documents or sensitive spreadsheets are required for this first conversation.