Client support

Client request response assistant

Draft precise, documented response proposals based on your product sheets and support history.

Find your starting pointAssess AI readiness
Initial Situation

The starting difficulty

The support team spends significant time searching for product details, pricing, or technical procedures before replying to customer emails.

Workflow inputs

  • →History of resolved support emails
  • →Product catalogues and price sheets
  • →Terms and conditions of sale
  • →Validated frequently asked questions
System actions

What Cytria builds

  • ✓Analysis of the intent of the incoming client message.
  • ✓Semantic search for validated answers within your reference documents.
  • ✓Automatic drafting of a response proposal formatted according to your brand voice.
  • ✓Automatic insertion of links to the corresponding technical sheets.
Human-in-the-loop

Validation & control points

  • ✓The support agent must read and validate the text proposal before sending it to the client.
  • ✓The agent can manually edit the pricing conditions or contractual commitments drafted by the assistant.
  • ✓The system never sends an automated message without prior human approval.
Controlled output

Expected deliverable

Draft email ready to send in your client mail tool, with attached documentary references.

Sovereignty

Security & Hosting

Private language model hosted in Switzerland. No storage or reuse of client exchanges for advertising purposes.

Workflow

Step by step process

1A client sends an email asking about the warranty terms of a product.
2The assistant searches for warranty clauses within the official product catalogue.
3The assistant prepares a draft reply citing the exact section of the Terms of Sale.
4The support agent reviews the draft and clicks send in their usual mail client.

Realistic scenario

A measurement device manufacturer based in Neuchatel integrated the assistant with their customer service inbox. Response times to technical queries dropped from 24 hours to under 2 hours, under the exclusive control of support technicians.

Path

Implementation journey

Phase 1

Audit of message channels and historical queries history.

Phase 2

Creation of the reference vector knowledge base.

Phase 3

Development of the response assistance module.

Phase 4

Definition of the human validation workflow and training of the support team.

Service integration

Aligned delivery

This use case maps directly to our primary Solutions integration model.

Explore Solutions integration
Let's discuss

Bring your workflow.

Bring your specific business situation. We will help scope the data perimeter, define safety controls, and test a private prototype.

Describe your situationSpeak with Enrico